Senior Product Manager
Location: New York, NY, United States
Date Posted:
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Key Responsibilities
- Serve as the central liaison between multiple teams, ensuring seamless coordination
- Partner with Innovation and R&D to transition validated concepts into scalable, market-ready products
- Collaborate with Engineering and Design to execute user-centered product vision
- Work with Go-to-Market teams on positioning, pricing, and launch strategies
- Define and own the product vision, aligning with long-term organizational goals
- Drive the product roadmap, balancing customer needs, business impact, and technical feasibility
- Lead continuous iteration based on stakeholder feedback
- Leverage AI and emerging technologies to modernize dispute resolution processes
- Conduct user research and market analysis for insights-driven strategies
- Define and prioritize requirements based on customer feedback
- Establish metrics to measure success and guide improvements
- Drive go-to-market strategy with relevant teams
- Develop adoption strategies for internal and external users
- Create feedback loops to refine messaging and positioning
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or related field
- 5+ years of product management experience in professional services
- Equivalent combination of education and relevant experience will be considered
- Demonstrated ability to define product vision and translate into actionable roadmaps
- Exceptional stakeholder management across diverse teams
- Strong understanding of AI, cloud platforms, and legal tech innovations
- Experience gathering user feedback and market insights
- Excellent communication and presentation skills
- Proficiency in product development methodologies (Agile, Lean)
- Strong business acumen with understanding of revenue models and pricing strategies
- Experience with product management tools and data analytics
- Analytical thinking and problem-solving capabilities
- Technical proficiency with relevant tools
- Strong written communication skills
- Meticulous attention to detail
- Results-oriented approach with ability to set and achieve challenging goals
- Collaborative mindset and partnership-building skills
- Excellent time management and ability to handle multiple priorities
- Adaptability to changing circumstances
- Strategic thinking with long-term vision
- Ability to attend on-site meetings and training sessions
- Reliable attendance
- Ability to travel overnight (5% of time) to company offices, conferences, and meetings
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