Conciliator
This job posting is no longer active.
Location: Buffalo, NY, United States
Date Posted:
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Buffalo, NY - $57,000 - $61,000
- Maintains accurate electronic case-related documentation and information; conducts initial review of new case filings; confirms accuracy of records and documents.
- Demonstrates expert knowledge and application of NYS Regulation 68 and 35D arbitration sections related to NYSI Division's operations. Makes appropriate decisions in case handling and addresses complex inquiries. Understands NYS insurance forms and documents related to NYSI division procedures.
- Establishes professional rapport with user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; resolves problems to foster efficient case management; escalates unresolved and complex issues to supervisor.
- Ensures confidentiality of case information and records; adheres to AAA's information security and data privacy policies, procedures, and practices.
- Provides timely notice to parties throughout the case life cycle; communicates AAA policies and procedures effectively.
- Completes assigned administrative tasks in online case management system; adds issue codes to case records.
- Resolves problems efficiently using available resources, including system data.
- Continues learning NY No-Fault Insurance laws and regulations through self-study and AAA learning tools.
- Demonstrates regular, reliable, and predictable job attendance.
- Attends meetings and training events, both on-site and virtual.
- Strong written and verbal communication skills, with the ability to effectively interact with various stakeholders.
- Analytical and problem-solving skills to assess case information, identify issues, and resolve problems.
- Attention to detail and accuracy in maintaining case records and documentation.
- Proficiency in Microsoft Office applications and ability to learn and adapt to case management systems.
- Knowledge of insurance industry practices, NYS No-Fault laws, and arbitration processes.
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