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Training Administrator

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Location: New York, NY, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. 
The successful applicant will have a remote work arrangement, but must reside within a 125-mile radius of their assigned AAA office location. This position's starting annual salary range is based upon location, with quarterly incentive opportunities. 
New York, NY - $79,000 - $84,000
Buffalo, NY - $67,000 - $71,000
SUMMARY
The Training Administrator is responsible for analyzing training needs, developing and implementing effective training programs, and ensuring continuous improvement in our learning and development initiatives. 
ESSENTIAL FUNCTIONS
  • Analyze training needs and develop tailored programs to address skill gaps
  • Plan and coordinate staff training and development activities
  • Design and deliver engaging training using various methods (classroom, on-the-job, workshops, etc.)
  • Evaluate training program effectiveness and instructor performance
  • Facilitate new hire orientations and presentations
  • Maintain up-to-date training materials and resources
  • Serve as a knowledge expert on NYS Regulations 68 and 35D
  • Provide backup support across various departments

EDUCATION & EXPERIENCE
Bachelor's degree in Human Resources, Business Administration, Education, or a related field, plus 1-3 years of experience with employee engagement and technical training activities/programs involving standard operating procedures; or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES
  • Instructional Design: Knowledge of adult learning principles and the ability to design and develop effective training programs and materials.
  • Facilitation Skills: Excellent presentation and facilitation skills with the ability to engage learners and adapt to various learning styles.
  • Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex information to diverse audiences.
  • Analytical Skills: Ability to analyze training needs, evaluate program effectiveness, and make data-driven decisions to improve training outcomes.
  • Technology Proficiency: Proficient in using learning management systems, e-learning authoring tools, and various software applications (e.g., Microsoft Office Suite, web-based platforms) to develop and deliver training content.
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