Case Filing Coordinator
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Location: Voorhees, NJ, United States
Date Posted:
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].
Description
OVERVIEW
The Case Filing Coordinator serves in a key administrative capacity by performing data entry and administrative support tasks related to the intake of arbitration and mediation case filings.
The starting annual equivalent salary range for this position is $45,000 - $48,000, with a 7.5% incentive opportunity. The successful candidate will work primarily on-site, in our Voorhees, NJ office, with the possibility of a hybrid schedule.
Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
- Enters case-related data and information into the PRISM case management system.
- Manages email inbox and faxes; responds to inquiries in a timely manner and informs supervisor of progress.
- Ensures filing documents are correctly scanned and processed into the case management system; analyzes and indexes filing documents.
- Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
- Select and create customer account/contact records in accordance with established policies and procedures.
- Escalates notification to appropriate staff for cases requiring special attention.
- Identifies and resolves problems efficiently and effectively utilizing available information and system data, weighs the importance of various issues, and escalates unresolved/complex issues to supervisory staff.
- Sends and receives payments in accordance with internal policies, including posting payment to the proper bill line or case and maintaining records.
- Processes case filings and associated documents received by mail, email, and facsimile; provides primary telephone coverage on case filing general inquiry line; provides administrative support to case filing services team; handles payments received and bank deposits.
- Maintains administrative and financial records in accordance with corporate standards, including electronic format.
- Demonstrates regular, reliable, predictable job attendance.
- Attends on-site and in-person meetings and training sessions.
- Strong written and verbal communication skills, with the ability to effectively interact with various stakeholders.
- Attention to detail and accuracy in data entry, scanning, and indexing of case documents.
- Organizational skills to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment.
- Problem-solving skills to identify issues, utilize available resources, and escalate complex matters as needed.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel) and ability to learn and adapt to case management systems.
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