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Mediation Director

Location: Los Angeles, CA, United States
Date Posted:

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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].


Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. 
The successful applicant will have a hybrid work arrangement and be based out of the AAA's Los Angeles office. The starting salary range for the position is $88,000 to $93,000, with an annual incentive bonus targeting 10% of the base salary. 
The Mediation Director is responsible for business development, project management, and case management for our mediation and other non-adjudicative service offerings. With primary focus on building business relationships with clients, mediators, advocates, and industry partners.  Essential functions include: 
Business Development 
  • Proactively identify and pursue opportunities to grow our mediation services and caseload.
  • Growth will primarily focus on bringing in submission mediation cases for our mediators.
  • Develop strategic plans and pitches to attract potential clients.
  • Build and maintain strong relationships with clients, prospects, and industry partners.
  • Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization’s value proposition.
  • Review and track trends regarding our selected mediation markets.
  • Assist with training programs, education programs, and conferences.
  • Represent the organization at industry events and conferences.
  • Liaise with mediators on various presentations, articles and other ideas to expand awareness and connections to our services. 
Program Management 
  • Design, implement, and oversee mediation promotion, panels, and programs.
  • Designate and track mediation data to measure and report successes and challenges on cases individually and collectively.
  • Build and update new mediation page on SharePoint.
  • Coordinate messaging individually and collectively to our mediation panels.
  • Monitor program performance and implement improvements.
  • Manage innovation projects related to mediation and other upstream initiatives.
  • Coordinate and collaborate with the team and operations to maximize success and growth opportunities.
  • Analyze users' needs, problems, and trends, as well as the quality of service delivered, by pulling relevant metrics from the existing database; respond to inquiries regarding our services promptly.
Mediation and Case Management 
  • Serve as the primary contact in our selected marketplace for mediation intake and case management, making decisions with the Divisional Vice President.
  • Team up with mediators on procedural issues and manage case information in the case management system.
  • Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion
  • Help recruit panel members consistent with AAA’s Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs
Education and Experience 
Bachelor’s degree in business-related discipline (advanced degree preferred); five years of related work experience in a sales, business development role in the legal services or professional services; or an equivalent combination of education and work experience.  
Knowledge, Skills and Abilities 
  • In-depth knowledge of ADR processes, rules, and best practices, particularly in the areas of arbitration and mediation.
  • Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with a diverse range of stakeholders.
  • Excellent presentation and public speaking skills, with the ability to effectively communicate complex ideas to diverse audiences.
  • Proficient in the use of technology, including case management software, customer relationship management (CRM) systems, and data analysis tools.
  • Able to travel as required (approximately 20%) to attend meetings, conferences, and other events.

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