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Case Administrator (Legal Service Administrative Support Associate)

Location: Dallas, TX, United States
Date Posted:

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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].


Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Case Administrator to work with us on arbitration and mediation cases. 
As part of our team, you will have the opportunity to work on challenging arbitration and mediation cases and contribute to the success of our clients. You will be responsible for providing administrative support in accordance with the rules and procedures of the AAA and applicable law. If you have a passion for professionalism, client service, communication, and problem-solving skills, we want to hear from you!
In addition to a competitive salary range of $50,500 -$52,500 annualized, we offer a 7.5% quarterly incentive to reward your hard work. 
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Don't miss out on this exciting opportunity to advance your career. Apply today and join our team of professionals!

Provides administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law.

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system (PRISM).
• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Assists in coordinating, initiating, and administering conference calls and video conferences.
• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
• Provides feedback to management regarding interaction with arbitrators and mediators.

We value employee growth and offer opportunities for professional development. You will have the chance to attend on-site and in-person meetings and training sessions to further your career in this field.  So, if you are looking for a challenging and rewarding career opportunity in a supportive and collaborative environment, look no further! Apply today and become a part of our dynamic team. 

Education & Experience: Associates degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals;
ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and coworkers.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand
and interpret statistical reports, financial/fee schedules, data charts and graphs.
Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.



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