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Director of the International Centre for Dispute Resolution (ICDR)

Location: Los Angeles, CA, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview
We are actively recruiting for a Director of the International Centre for Dispute Resolution (ICDR) to deliver case management services, drive business development, promote ICDR services, and ensure the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the ICDR as a polished and persuasive speaker.  
 
The successful applicant will have a hybrid work arrangement, and the position's starting annual salary range of $95,000 - $108,000, and an annual incentive opportunity targeting 10%. 
 
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Responsibilities    
  • Proactively identify and pursue opportunities to grow the organization's ADR services business; develop strategic plans and pitches to potential clients
  • Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partners
  • Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition
  • Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion
  • Advise arbitrators and mediators on procedural hearing management and related issues
  • Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from the existing database; respond to inquiries regarding AAA's ADR services in a timely manner
  • Participate in hearings/conferences and provide feedback and recommendations to the RVP to maintain or improve the quality and delivery of services
  • Help recruit panel members consistent with ICDR's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs
  • Review and track trends regarding the regional markets where ICDR provides services
  • Assist with arbitrator and mediator training programs, education programs/conferences, and elections as necessary
  • Ensure confidentiality of case information and records; adhere to information security and data privacy policies
  • Serves as the primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of ICDR/AAA rules and procedures in consultation with the VP/AVP.
  • Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the AAA’s rules and procedures on assigned cases.
  • Ensures confidentiality of case information and case records; adheres to the ICDR/AAA’s information security and data privacy policies, procedures, and practices.
  • May include management of case managers and/or additional staff and administrative support; oversees and provides instruction and direction on personnel and case management-related issues, functions, and procedures.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.
 
KNOWLEDGE, SKILLS, & ABILITIES
  • Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.
  • Ability to read and interpret legal files, business correspondence, and procedure manuals
  • Strong presentation skills; ability to develop and deliver engaging presentations to various stakeholder groups
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems
  • Ability to travel periodically (15%) to clients, training events, AAA offices, and conferences
 
COMPETENCIES
  • Business Development: Identifies and pursues new business opportunities; develops strategic plans and pitches to potential clients; builds and maintains strong client relationships
  • Communication: Expresses oneself clearly in conversations and interactions; tailors speech to the audience; uses appropriate grammar and words; communicates ideas concisely and maintains eye contact; expresses oneself clearly and concisely in writing; tailors communications to effectively reach the audience; uses graphics and aids to clarify complex information; writes using correct spelling, grammar, and punctuation
  • Reasoning Ability: Solves practical problems and deals with variables in situations with limited standardization; exercises sound judgment and makes decisions consistent with essential job functions
  • Constituent Orientation: Displays a clear, service-centered approach; quickly and effectively solves problems; communicates with constituents to understand their needs and satisfaction
  • Personal Accountability and Credibility: Dependable and delivers on commitments; respects confidentiality; keeps personal conversations private; forthright and honest; carries fair share of the workload; admits mistakes and takes responsibility without blaming others; conveys command of relevant facts and information
  • Presentation Skills: Effective in various formal and informal presentation settings; communicates effectively on simple and complex topics; commands attention and manages group process; adapts content and style to audience response
  • Personal Integrity: Ensures integrity of the Association; practices the highest ethical standards; honors commitments; communicates openly, honestly, and directly; instills trust and confidence; treats all people with respect; values diverse perspectives; supports diversity initiatives
 
Qualifications        
            
Education & Experience: Juris Doctorate or Masters of Law; and 4 - 6 years of work experience in legal or related industry and/or court system; or an equivalent combination of education and work experience.    
          
Language Skills: Multi-lingual capabilities are preferred but not required. Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and employees of the organization.        
  
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.            
  
Technology Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel; ability to use web-based software and/or database management software.  
        
Travel: Ability to travel regionally and domestically to business meetings, client sites, and AAA offices (10%).           
           
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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