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Arbitration & Mediation Case Filing Specialist

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Location: Voorhees, NJ, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview
You will work with a dedicated group of professionals and perform data entry and administrative tasks related to filing arbitration and mediation cases. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.
The successful applicant will work remotely from the AAA's Voorhees, NJ office location on a hybrid basis or telework remotely from their primary residence. This position's starting annual salary range is $53,000 - $55,800, with quarterly incentive opportunities.
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Overview
You will work with a dedicated group of professionals and perform data entry and administrative tasks related to filing arbitration and mediation cases. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.
The successful applicant will work remotely from the AAA's Voorhees, NJ office location on a hybrid basis or telework remotely from their primary residence. This position's starting annual salary range is $53,000 - $55,950, with quarterly incentive opportunities.
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Responsibilities
  • Reviews new arbitration and mediation case filings to ensure compliance with filing requirements, due process protocols, and organizational policies.
  • Accurately enters data into an electronic case management system; scans, indexes, and analyzes case documents; collaborates with colleagues and case owners to verify the accuracy and completeness of case records.
  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
  • Selects and creates customer account/contact records in accordance with established policies and procedures.
  • Receives and responds to correspondence in accordance with established policies and procedures.
  • Communicates with parties to resolve incomplete filings; responds to inquiries from filers in a timely manner.
  • Communicates AAA policies and procedures to parties; understands, interprets, and evaluates case issues based on standard policies, procedures, and protocols.
  • Consults regularly with supervisor for guidance to ensure quality and consistent standards; seeks guidance from management to ensure quality and consistency; escalates complex and unresolved matters to management.
  • Assists with data maintenance and research projects.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.
Qualifications
Education & Experience:Associate's degree in business or related discipline; 0 - 2 years of relevant experience in a client-centered corporate environment or an equivalent combination of education and experience.
Communications Abilities:(Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to reach an audience effectively; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.
Technology Skills:Intermediate proficiency with Microsoft Outlook, Word, and Excel.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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