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Vice President ICDR

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Location: Washington D.C., DC, United States
Date Posted:

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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].


We are actively recruiting for a Vice President in our international division to drive business development, promote dispute resolution services, and manage the administration of international arbitration and mediation cases. The ideal candidate will be able to apply their passion for growing the business to the ADR field and the ability to represent the AAA as a polished and persuasive speaker. And recruit and develop the region's ICDR panel of arbitrators and mediators.
The successful applicant will work on a hybrid basis (2 days on-site/week) and must reside within a reasonable commuting distance of our Miami office (approximately 100 miles). The starting annual salary for this position ranges from $137,000 to $180,700, with a yearly incentive opportunity targeting 20% of the base annual salary.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) savings and retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Essential Job Duties:
  • Builds and maintains contacts with key international dispute resolution professionals from companies, law firms and other relevant organizations in key markets respective to region.
  • Manages assigned cases and ensures information is entered and maintained in the case management system (PRISM); makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
  • Creates opportunities to educate and promote ICDR services and brands to current and potential users, including organizing and managing events and conferences.
  • Assists with case management issues, including billing, scheduling, appointments, challenges, and other issues that arise during arbitration and mediation.
  • Oversees the IRS cases. Oversees the US-EU Privacy Shield initiative and updates the Privacy Shield website.
  • Coordinates with the US DOC, responding to queries and monitoring billing and issues as they arise. Leveraging these clients to offer additional ICDR conflict management services. Oversees the ICDR's Y & I group. (Region E only)
  • Oversees the complete service offerings of ICDR Canada services throughout Canada, including working with an advisory committee, managing and recruiting arbitrator and mediation panels, education, promotion, and case service follow-up related to the domestic service offering across Canada. (Region A only)
  • Manages the ICDR International Arbitration and Mediation panels in the assigned region, including managing the current members and recruiting new arbitrators and mediators as needed.
  • Organizes and hosts regular training programs for ICDR arbitrators and mediators.
  • Contributes to the development, training, activities, goals, and schedule for ICDR International Case Directors.
  • Acts as point person for assigned caseload development within key industries.
  • Works with members of the ICDR team on various projects and tasks to maintain and update rules and other needed materials and policies. Conducts webinars and "How To" videos for the ICDR website. Oversees the ICDR Newsletter and contributes to other publications.
  • Collaborates with key organizations, including cooperation agreement entities, bar associations, regional societies, and others, to enable a higher visibility of ICDR within these organizations.
  • Collaborates with AAA Domestic Vice Presidents in the development of ICDR in the USA
  • Develops the use of the ICDR's conflict management with State Parties, oversees advisory groups for State Parties, and conducts related training programs.
  • Supervises employees; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.
Education and Experience
  • Bachelor's Degree in business or legal studies; Juris Doctorate (JD) or Masters of Law (LL.M.) preferred; 5 years of relevant experience (legal or court environment); or equivalent mix of education and experience.
  • Bilingual Skills:English and Spanish or Portuguese preferred.
  • Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel, and case management software applications.
  • Travel: Able to travel domestically and internationally up to 25% of the time.

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