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Director, ICDR

Location: Los Angeles, CA, United States
Date Posted:

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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].



Our team of dedicated professionals is looking for a Director of International Centre for Dispute Resolution (ICDR) to work with us in Los Angeles, CA.          
You will be responsible for delivering case management services and supporting the development and promotion of ICDR services, ensuring the highest degree of professionalism, integrity, organizational ability, and multi-lingual skills.  You will work on a remote basis, but must live within a commutable distance of the office (e.g., 100 miles).           
The starting annual salary range is $86,000 - $94,000 with an annual incentive opportunity targeting 10%.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

  • Serves as the primary or secondary case management contact with parties, party representatives, arbitrators, and mediators on assigned cases; makes decisions on case issues within the scope of AAA rules and procedures in consultation with the VP/AVP.
  • Manages arbitration and mediation cases; ensures neutrality is maintained with parties; ensures information is entered and maintained in online case management system (PRISM); utilizes discretion and independent judgment by applying high-level knowledge and understanding of the AAA’s rules and procedures on assigned cases.
  • Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
  • Using contract provisions of each arbitration case, identify variations between the applicable rules and the case contract to ensure consistency and appropriate case administration.
  • Conducts administrative conferences, and initiates and facilitates preliminary hearings or preparatory conferences, arranges for status conferences when necessary, and coordinates all events for parties and tribunal.
  • Assists arbitrators and mediators to comply with all applicable rules and the issuance of awards; evaluates arbitrator challenges and other administrative disputes and recommends appropriate action.
  • Recommends suitable and appropriate mediators and arbitrators to parties from ICDR/AAA's international roster based on contract requirements and/or parties' preferences.
  • Liaises with mediators and arbitrators, initiates and maintains the flow of information between parties, representatives, and neutrals.
  • Maintains uniform case information and accurate records of financial information, including billing, fee disbursement, check requests, expenses and receivables.
  • Proactively identifies expectations regarding the ICDR's case management services and works closely with parties and mediators to deliver timely and cost-effective services.
  • Communicates ICDR/AAA policies and procedures to parties and counsel.
  • Serve as a customer service representative and recognize potential future business when answering general inquiries expressing interest in the Association and its services.
  • May include management of case managers and/or additional staff and administrative support; oversees and provides instruction and direction on personnel and case management-related issues, functions, and procedures.
  • Develops and cultivates long-term relationships with customers to form a high level of trust and respect in ICDR/AAA and our services.
  • Communicates customer suggestions on improvement to management regularly and consistently; understand the responsibility of arbitrators/mediators, and provides regular feedback on their performance.
  • Participates in local and regional seminars, programs, and conferences; Attends meetings or presentations as coordinated by ICDR executive management.
  • Meets with clients and participates in seminars, programs, and conferences.
  • Assists with the organization, logistics, and management activities of ICDR/AAA conferences.
  • Shares communications received on development (non-case related) and inquiries with ICDR executive management.
  • Recruits potential ICDR arbitrators and mediators by providing suggestions and feedback to the ICDR executive management; Acts as a host for visitors interested in the ICDR or its services.
  • Assists with developing and facilitating arbitrator training programs.
  • Demonstrates regular, reliable, predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.
Education & Experience: Juris Doctorate or Masters of Law; and 4 - 6 years of work experience in legal or related industry and/or court system; or an equivalent combination of education and work experience.             
Language Skills: Multi-Lingual capabilities preferred, not required. Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.         
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.             
Technology Skills: Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel; ability to use web-based software and/or database management software.         
Travel: Ability to travel regionally and domestically to business meetings, client sites, and AAA offices (5%).         
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.            

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