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Case Administrator (Legal Service Administrative Support Associate)

Location: Dallas, TX, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview:
Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Case Administrator (Legal Service Administrative Support Associate) to work with us on arbitration and mediation cases in Dallas, TX.
              

As part of our team, you will have the opportunity to work on challenging arbitration and mediation cases and contribute to the success of our clients. You will be responsible for providing administrative support in accordance with the rules and procedures of the AAA and applicable law. If you have a passion for professionalism, client service, communication, and problem-solving skills, we want to hear from you!              

This position's starting annual salary range is $49,500 - $53,000, with a 7.5% quarterly incentive opportunity. The successful applicant will work on a hybrid basis (two days/week onsite). 

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
              

Responsibilities:              

  • As a key member of our team, you will be responsible for administering arbitration and mediation cases and performing various administrative tasks.
  • As an effective communicator, you will maintain regular contact with party representatives, arbitrators and mediators through phone, email, and letter. In addition, you will maintain and update case files and documents in our online case management system (PRISM), ensuring the confidentiality of case information and records in accordance with our information security and data privacy policies.
  • You will have the opportunity to showcase your strong problem-solving skills by proactively identifying case management issues and taking appropriate action to resolve them. You will also assist in coordinating, initiating, and administering conference calls and video conferences.
  • You will apply correct case fee schedules, accurately calculate and allocate billings/cancellations based on fee schedules and contractual agreements, and explain fee calculations and billing processes to customers.

We value employee growth and offer opportunities for professional development. You will have the chance to attend on-site and in-person meetings and training sessions to further your career in this field.  So, if you are looking for a challenging and rewarding career opportunity in a supportive and collaborative environment, look no further! Apply today and become a part of our dynamic team.              

Qualifications:             

Education & Experience: Associate's Degree in business or related discipline; and 2 - 4 years of relevant work experience in customer service, case administration, or in a legal environment; or an equivalent combination of education and work experience.       

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and coworkers.      

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.      

Technology Skills: Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.              

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.              

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