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Product Trainer

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Location: New York, NY, United States
Date Posted: Feb 21, 2024

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview:

Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Product Trainer to work with us in New York City.

You will work with a dedicated group of professionals and will be responsible for guiding and educating customers and staff on the AAA's core technologies and AI-enabled products and services.

The successful applicant will work from New York, NY, on a hybrid basis (on-site/2 days a week). In addition to a competitive salary range of $62,500 - $68,200/year, we offer a 7.5% quarterly incentive opportunity to reward your hard work.

Our employees enjoy rewarding careers in a fast-paced, results-driven environment, and we have been recognized as one of the 50 best nonprofits to work for by the Non-Profit Times. We also provide comprehensive benefits, including medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. With our supportive work culture and excellent benefits package, you will feel valued and appreciated as a member of our team.

Don't miss out on this exciting opportunity to advance your career. Apply today and join our team of professionals!

Essential Duties and Responsibilites:

Maintain a deep understanding of the AAA’s products and services, staying updated on the latest developments.
Collaborate with IS, Marketing, Education Services, and other internal stakeholders on product development and maintenance.
Create and update training materials, including manuals, presentations, videos, and e-learning modules, in collaboration with subject matter experts.
Plan and conduct engaging, hands-on technical training, both in-person and virtually.
Develop a comprehensive training strategy and schedules to meet diverse stakeholder needs.
Collect feedback, refine training materials, and adapt methods based on changing product features.
Support customers by understanding requirements to enhance training programs; perform needs-assessments of users to identify knowledge and skills gaps and modify training programs accordingly. Assist with inquiries and concerns, providing recommendations and solutions.
Build strong relationships to understand unique training needs and tailor programs accordingly.
Maintain accurate training records, including metrics, attendance, and evaluations.
Ensures confidentiality; adheres to information security and data privacy policies, procedures, and practices.
Demonstrates regular, reliable, and predictable job attendance.
Attends on-site and in-person meetings and training sessions.

Qualifications:

Education & Experience: Bachelor's Degree in business or in a related field; 3 - 5 years of relevant experience or an equivalent mix of education and work experience.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.

Software Proficiency: Strong proficiency in MS Office suite, including Outlook, Word, PowerPoint, Excel, Visio, SharePoint, and Adobe

Presentation Skills: Displays effectiveness in a variety of formal and informal presentation settings (one-on-one, small, and large groups); communicates effectively, both inside and outside the organization, on both simple and complex topics; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.