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Case Assistant

Location: Fresno, CA, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview:
Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Case Assistant to work with us on arbitration and mediation cases in Fresno, CA.

As part of our team, you will have the opportunity to work on challenging arbitration and mediation cases and contribute to the success of our clients. You will be responsible for providing administrative support in accordance with the rules and procedures of the AAA and applicable law. If you have a passion for professionalism, client service, communication, and problem-solving skills, we want to hear from you!

In addition to a competitive salary range of $41,500 - $45,900/year, we offer a 7.5% quarterly incentive to reward your hard work. The successful applicant will work from Fresno, CA on a hybrid basis (approximately 50% on-site). 

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Don't miss out on this exciting opportunity to advance your career. Apply today and join our team of professionals!

Responsibilities:

  • Assists the case management team in completing tasks, monitoring emails, and preparing communication
  • Assists in the administration of arbitration and mediation cases in accordance with the rules and procedures of the AAA; enters data and case record information into AAA systems and proprietary software applications.
  • Maintains and updates case files, records, and documents in the online case management system (PRISM).
  • Maintains the flow of case communications by updating and maintaining documents online; names and indexes documents in accordance with established procedures.
  • Applies knowledge of the AAA rules and procedures and evaluates their application to difference caseloads.
  • Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
  • Understands and complies with AAA billing, disbursement, and collection policies and practices.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.

We value employee growth and offer opportunities for professional development. You will have the chance to attend on-site and in-person meetings and training sessions to further your career in this field.  So, if you are looking for a challenging and rewarding career opportunity in a supportive and collaborative environment, look no further! Apply today and become a part of our dynamic team.

Qualifications:

Education & Experience: Associate's degree in business or related discipline; 0-2 years of prior work experience involving comprehensive customer service or case administration in a law office or judicial industry.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators, and coworkers.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand
and interpret statistical reports, financial/fee schedules, data charts and graphs.
Technology Skills: Basic proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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