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Document Analyst (Data Entry)

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Location: Buffalo, NY, United States
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The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Description

Overview

You will be responsible for analyzing, indexing, and naming No-Fault Auto Insurance documents submitted to parties before arbitration. 

The successful applicant will work on a hybrid basis, generally two days per week on-site, or fully remote. Fully remote employees must work from their primary residence, which must be located within a commutable, 100‐mile radius of the regular worksite. The annual equivalent salary range for this position is $47,800 - $50,500, with an incentive opportunity.

Responsibilities
  • Reviews party submissions to arbitration cases for accuracy; identifies and reports faulty, incorrect, or unclear submissions; differentiates document submissions into categories.
  • Recognizes and reports on filing patterns, changes or anomalies in filing habits and serves as a subject matter expert on document identification and indexing.
  • Collaborates with supervisor to recognize and apply regulatory compliance and makes suggestions to ensure operational efficiency.
  • Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
  • Articulates and demonstrates a basic knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division’s operations and tasks specific to their role and department; Addresses basic inquiries from parties and properly directs complex inquiries to the appropriate departments; Demonstrates knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI division procedures.
  • Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; anticipates, troubleshoots and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are escalated to the appropriate supervisor.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Regularly attends meetings and training events, both on-site and virtual.
Qualifications

Education & Experience: Associates degree in business or related discipline; 2 years of relevant experience (e.g. customer service, medical/liability insurance, case administration, or legal environment); or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to read and write business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor. 

Technology Skills: Proficiency with Microsoft Office Suite and web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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